Your Guide to Hassle-Free Delivery and Easy Returns

Enjoy FREE Standard Shipping on all orders over $150* (excludes large, fragile, bulky, and heavy items). See details below. For orders under $150, we offer a flat rate of $15 via Australia Post. Please note that orders are processed on business days from Monday to Friday. For urgent processing options on Saturdays or during peak periods like Sales, Promotions, and Christmas, please contact us. All deliveries are sent with an "AUTHORITY TO LEAVE," meaning if no one is available to receive the package, Australia Post will leave it in a secure location or at your doorstep.

Opt for our Express Shipping at a flat rate of $20* via Australia Post, available for all items except for those that are fragile, bulky, or heavy. *Items excluded from Express Shipping due to their size, or because they are fragile, bulky, or heavy, are clearly marked and include a Shipping Disclaimer in their Product Description. Please read product descriptions thoroughly. If you are interested in purchasing such items and are willing to cover the costs for additional packaging and shipping, please email or call us to request a quote before making your purchase online.

If you're interested in international shipping for an item or multiple items, please contact us directly in the store. We will require the complete international postal address and any specific delivery deadlines. We will consult with our nearest Australia Post outlet to determine the most cost-effective and efficient shipping and packaging solutions to ensure your items arrive safely and punctually. Please note that international orders may incur import duties and taxes. Any applicable duties and taxes levied upon entry into the destination country are the responsibility of the purchaser. For more details about potential import duties and taxes, please contact your local customs office.

Experience the convenience of 'Click and Collect' with us. Shop online from anywhere—be it your home, office, hotel room, poolside, or even while waiting at your child's sports practice. Then, simply pick up your order from our shop located at 193 Through Rd, Camberwell. Our shop hours are Monday to Friday from 10 AM to 3 PM, and Saturday from 9 AM to 3 PM. Please note that we are closed on Sundays and all public holidays. Should there be any delay in getting your product ready for pickup, we will contact you promptly to ensure you are informed.

We offer local delivery within a 5km radius of our store for those times when life gets in the way—be it family commitments, illness, or other unforeseen circumstances. If you find yourself unable to visit our store to collect your purchase, don't worry; we're here to help bring our amazing products directly to you. To arrange for local delivery, please call or email us at the store to discuss your product selection and the available delivery options. We’re committed to making your shopping experience as convenient and hassle-free as possible.

Once your order has been dispatched, you will receive an email containing a tracking number. Please check your spam or junk folder if you do not see this email in your inbox. It may take a few hours for the tracking information to become active after you receive your tracking number. If you cannot find the tracking number in your dispatch notification email, please feel free to contact us by email or phone, and we will provide you with the tracking number. You can track your shipment at any time by visiting the Australia Post tracking website: https://auspost.com.au/mypost/track/#/search

Once your parcel has been dispatched from our store, it falls under the responsibility of Australia Post. However, we are committed to assisting you with tracking and locating your parcel should there be any issues with delivery. If you experience any delays, please contact us immediately. It is crucial that you provide an accurate postal address at checkout, as we are not responsible for non-delivery due to incorrect address details being supplied. Please double-check your address before finalizing your order, as we are unable to change the delivery address once the order has been dispatched from our store. In the event that initial delivery is unsuccessful and Australia Post or any other postal/freight carrier deems it necessary to levy an additional fee for redelivery, please note that such charges will be the responsibility of the customer.

We do not offer refunds for change of mind, wrong decision, or incorrect size. However, we understand that shopping online means you cannot try garments on before buying, so we are pleased to offer exchanges or credit notes on full-priced items under the following conditions: Receipt Required: You must include a copy of your original receipt with the returned items. Return Window: Items must be sent back to us within 7 days of delivery, and no later than 14 days from the original purchase date. Condition of Items: Items must be returned new, unused, and with all original tags still attached. We cannot accept returned items that have been worn, washed, damaged, or altered (e.g., tags removed). Items that do not meet these criteria will be sent back to the customer. Health and Hygiene: For health and hygiene reasons, earrings cannot be returned for a credit note or exchange. Pre-Orders and Custom Orders: Items that are pre-ordered or custom-made are not eligible for exchange, credit note, or refund. In the event an item arrives damaged due to delivery, please contact us immediately by phone and follow up with an email including photos of the damaged product, packaging, and the parcel in which the order was delivered. We will assess these situations on a case-by-case basis to determine eligibility for a replacement or refund. Please note that no refunds, exchanges, or credit notes will be processed until the items in question are received back in our store. Sale Items Policy: All items purchased on sale are final. Goods bought at a sale price are not eligible for exchange, credit, or refund. Please consider your purchase carefully when buying discounted items. Faulty Items Policy: We are committed to providing our customers with products of the highest standard and quality. Each item is thoroughly checked before dispatch. However, if you receive an item that you believe has a manufacturing fault, please contact us immediately by email and include photos demonstrating the defect. This will expedite the returns process. In line with the Australian Competition and Consumer Commission (ACCC) guidelines, if the item you received has a minor fault, we reserve the right to repair the fault and return the product to you. If the fault is deemed irreparable, we will replace the product with one that matches your original purchase. In cases where neither repair nor replacement is possible, we will provide a full refund for your purchase. Important Return Information: Please exercise caution when returning items, as lost parcels remain your responsibility. We are unable to process exchanges or issue credit notes for parcels that do not reach us. To minimize risks, we strongly recommend using registered post with a tracking number. Please note that damages to garments caused by wear (e.g., buttons falling off or zips breaking after use) are not eligible for return, exchange, or credit. Return Address: Please send all returns to: Through the Seasons 193 Through Road CAMBERWELL, VIC 3124